| FAQ & User Tips |
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If you don't find the answer to your question here, please inquire at the Information Desk or Ask a Librarian!
How do I join the Library?Please visit us at the Library and inquire about our membership rates at the Circulation desk. You'll find below a list of the items you'll need to bring with you to enable us to process your application and issue you with a Library card - usually on the spot. How long does it take to join?It only takes a few minutes to sign up in person at the Library. How much does a library card cost?Various memberships are available, including:
We also offer Institutional Memberships for schools and colleges that provide access to Library resources and services for students and teachers. Become a member today and help support the Library! What paperwork will I need to bring in with me to process the membership?When joining the Library please bring:
NOTE: All membership fees are non-refundable, but they are transferable. What are the general rules of the Library?We ask that you help everyone enjoy the Library by honoring these simple rules:
For more details, see the Library Policies Page. Do you provide Internet access?Yes. Internet access at The American Library is free of charge for all members and day/week pass users. Wireless Internet access is available throughout the Library. Just ask for the password at the Circulation desk. You may also reserve Internet access time on one of the Library's two workstations. For more details, see our Internet Access Policy and usage guidelines. How can I update my address/phone/e-mail information?You can update your account information in person at the Circulation desk. Please bring official proof of your new address, e.g. phone, gas, or electricty bill. You can also update your contact details directly online by going to the online catalog, click "my account" and enter your membership number and password to log in. What do I do if I lose my Library card?Please let the circulation desk know the next time you're at the Library. A fee of 5€ will be charged to replace a lost or damaged card. If I forget my Library card may I still check out books?If you don’t have your Library card, we'll ask that you show a photo ID to check out, renew or to provide information about your Library account. This is to protect you against unauthorized use and for the privacy of your records. How many items may I check out?Each membership level provides different check-out privileges. Please refer to the membership categories for details. How long may I keep the items I check out?Most Library material can be borrowed for three weeks (exceptions below). Items may be renewed one time, for the original loan period, providing no other member has requested the item. Exceptions:
I owe fines but can't pay today. Can I still check out?As long as your fines are less than 25€, you may still check out and renew your items. Borrowing privileges may be suspended for fines greater than 25€. Overdue material may be renewed, but fines are still payable for the period between the due date and the renewal date. How many times may I renew my items?Most materials may be renewed once, except for the following:
May I renew online, by phone or by email?You can renew materials in any of the following ways:
How may I place a book on hold?Members may request that a hold be placed on up to four (4) items. This service is only available for items that are currently checked out to another member or on order. You can place a hold on an item in any of the following ways:
How am I notified of my holds and overdue items?You will be notified when the requested item becomes available. Once notified your hold will be held for 8 working days. We will send you an e-mail notification 48 hours before a book becomes overdue. Where and when may I return books?Borrowed items may be returned to the Library in person or via mail. For after-hour returns, a book drop slot accessible from the street is conveniently located to the left of the Library's main entrance. Members are responsible for all items checked out on their account. For that reason, when returning Library materials by post, we recommend registered mail. How much are the late fees?The Library assesses late fees on materials not returned on the due date:
I lost an item. What do I do?Members are responsible for returning items to the Library in the same condition as when they were borrowed. Members will be assessed the cost of replacement plus an 8€ processing fee for lost or damaged items. The Library cannot accept replacement or substitute material. I checked out an item and it got damaged. Do I have to pay for it?If an item can no longer be circulated due to damage, you will be charged a replacement cost plus an 8€ processing fee. You will not be held responsible for normal wear and tear. |
